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Are Tiffen Support Emails Down?

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#1 Peter Chung

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Posted 26 September 2008 - 04:30 PM


I just got a Steadicam Pilot and I had a few questions so I tried contacting Tiffen directly through the emails listed on their Contact page:


I ended up emailing both addresses because the first one bounced back and then so did the other one.

Does anyone know how I can get a hold of them or what their correct email address is?

Thank you much,
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#2 Robert Starling SOC

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Posted 26 September 2008 - 07:38 PM

Hi Peter, it's the end of their production month which is always very hectic there the week of. A phone call to extension 17 is the best bet.

Keep in mind that while it's a global company and probably the largest camera stabilization manufacturer (just guessing) it is still a relatively small business with maybe a few more than a dozen employees at the factory in Glendale. There are not banks of customer service / tech support staff like Dell or Apple.

I've found them very responsive to my calls and had two conversations with them today. If you have an urgent need use the phone. Also, they tend to come in early around 7:30 and leave about 4:30 or so PST.
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#3 Peter Chung

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Posted 26 September 2008 - 07:59 PM

Thanks, Robert. I will give them a call. I just thought it was a bit strange that the emails were undeliverable and bounced back.

... actually, I took a closer look at the error message and it looks like they blocked the message because I was an "unknown sender."

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. The following addresses failed:


SMTP error from remote server after RCPT command:
host mail.tiffen.com[]:
550-5.5.0 This Email has been Blocked by the TIFFEN Mail Fiter as an unknown sender. If this has been done in error, please send a request to the following:
550-5.5.0 If you are in the United States or Canada please fax the request with your Email address to 1.631.273.2557;
550-5.5.0 Outside the U.S. or Canada please fax the request with your Email address to 44.1869.343836.
550 5.5.0 Please allow 24 hours for corrections to be made.

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#4 Frank Rush

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Posted 29 September 2008 - 06:15 AM


We apologize for any inconvenience you may have encountered while trying to reach us at Tiffen Steadicam.

We have been (and still are) overrun by massive junk email. We are working with our IT manager to adjust the junk filter to assure these events will not occur.

We pride ourselves on 24/7 service. However, this is by phone.

These numbers are listed below for your information.

Steadicam factory - 1.818.843.4600 Toll Free = 1.800.593.3331 (US & Canada)
Technical support - x-17 or 34. - Michael Craigs (Alternate = Dan Ikeda)
Reception x-10
FAX - 1.818.843.8321
24/7 Emergency Rechnical Support - 1.818.749.8748

Tiffen Customer Support
1.631.273.2500 - x-1405 (Toll Free 1.800.645.2522) Alternate x-1401
FAX# 1.631.273.2557

US / Americas VP Sales - Ed Boylan 1.732.928.1277

International Sales manager - Robin Thwaites 44 (0) 1869 343 835 (Alternate - James Elias
FAX 44 1869 343 836

If for some reason you cannot reach any of the above you can contact me on my cell telephone.
It works in most countries around the world. The number is

Frank Rush
VP / General Manager
Steadicam Division
1.818.843.4600 x-13
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