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Newbie Technical Meltdown

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#1 Liam Leahy

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Posted 24 June 2008 - 11:12 AM

I´m ripping out my hair with this huge problem. Any help would be appreciated.


My Pilot´s bottom post adjustment clamp will not hold at all. The hex screw is tightened all the way...but there seems to be no internal clench onto the bottom post at all. I am sure this is a matter of a a small missing washer or something. How should I troubleshoot this?

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#2 Michael_Craigs



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Posted 24 June 2008 - 01:59 PM

Hello Liam,

Hmmm...seems like something might be missing from the assembly. Please give me a call at the office, my number is 800-593-3331 ext. 34

Sorry for the inconvenience,

Michael Craigs

EDIT* Whoops, sorry did not notice your location. If you would like to email me that is fine too: mcraigs@tiffen.com
I can also give you a ring if you would like.

Edited by Michael_Craigs, 24 June 2008 - 02:00 PM.

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#3 Peter Hoare

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Posted 24 June 2008 - 07:37 PM

Robin Thwaites and James Ellias can both help. Phone them at Tiffen Europe in Oxford.

(0)1869 343835
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#4 Liam Leahy

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Posted 24 June 2008 - 11:38 PM

Thank you very, very much, folks. I will get in touch.
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#5 James Elias

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Posted 26 June 2008 - 07:00 AM

Hi Liam:

I think Robin responded to your email, please see if you can get the sled into us so we can take a look at it... we've not heard of this problem before.

Drop me an email if you need anything... jelias@tiffen.com

- James
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#6 Liam Leahy

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Posted 26 June 2008 - 01:52 PM

In what will undoubtedly be forever known as my most embarrassing Steadicam ¨boy who cried wolf¨moment...

I guess in all my reassembly panic of not leaving myself enough time in the field to set up mindfully I did not figure out I was screwing the bolt into the nut side of the post. The bottom post adjustment clamp was of course not clenching...because there is a female nut to catch the screw on one side only. Once I properly sat down in the living room, without the anxiety of having a subject waiting to roll tape, a lump formed in my throat as I realized I had failed the stupid test. The solution being...pull out the bolt and put it in from the reverse side. If it is any concession to my destroyed ego, since Tiffen was out of cases when my unit shipped I had to strip the unit down to pole and parts for transport...as opposed to rolling out with it intact in my brand new, super slick Pilot carrying case. I will appreciate not having to build the sled every day (yes, I just received my case last week).

On another note, THANK YOU ALL SO MUCH FOR THE LIGHTNING response. I have been bombarded with helpful wise elders trying to provide a solution. This is truly a great community, and I am happy to be a SERIOUS NEWBIE in it. I promise next time I will slow down and really employ some pragmatic reasoning before I go posting away on the forum. My apologies, and thank you again!

Edited by Liam Leahy, 26 June 2008 - 01:58 PM.

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#7 Erik Brul

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Posted 26 June 2008 - 03:01 PM

Hey Liam,
Don't bother to long.., this can happen to all of us. Yes, this is indeed a very nice community and the
support from example Tiffen by Robin and James is outstanding (ofcourse the guys in the US also !)..

And don't forget, your topic and problem / solution can be helpfull for another operator outthere !

Best, Erik
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