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#1 John Morrison

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Posted 18 October 2007 - 06:18 PM

Hello,

Anyone got a phone contact for modular 51? love to order some of there stuff but they are really hard to get hold of. Also, can anyone tell me why it would cost $380 to ship a $130 bag to France!! this is the automatic online quote I got from them and it just has to be wrong!

John
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#2 Lukas Franz

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Posted 20 October 2007 - 08:17 AM

Hi John,

unfortunately I don't have a phone number of modular51, but contact Krystal thru e-mail (info-at-modular51-dot-com). Ask her for other shipping options to France and tell her which bag you like to order. I've ordered some bags this year to Switzerland and it worked well. Say hi to Krystal from me.

Have a nice weekend.
Lukas
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#3 Jamie Hammond

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Posted 25 October 2007 - 03:04 AM

Hi,
I too have tried to contact Modular 51 about their products and have had no replies. My AC has one of their bags and it is really well made, but due to lack of responses to a couple of e-mails I looked at alternatives. The best I have found is the Arri run bag which I bought last week. It is big with loads of pockets and dividers very well padded and made of a hard wearing vinyl which I'm told has been designed to protect against extreme temperatures and water.

I have literally chucked all my batts, remote focus, transmitter, aks all in it and its all I need.....well apart from a grip to carry it.

Just an option but a very worthy one. I bought mine from the Arri Camstore just outside London.



J
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#4 Frederic Chamberland

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Posted 25 October 2007 - 10:19 AM

Hi all,

Chiming in since I own and use daily 4 modular51 bags (AC-FIZ,battery and steadicam) and I would not go for something else.

But you are right about contacting people there. They used to be Northern Textile before going for the modular51 tag (or maybe modular51 is just an intermediate) and it was also a pain to get someone on the phone at the time. And there is sometime a long wait between order and receiving the items (4 weeks for the last bags I ordered this summer)

I live in Canada (where modular51 is located) and shipping is not an issue but as John experienced, I had an AC friend in France who wanted me to ship one to her , 170$ for air transport from my place, not direct from M51... Way too expensive (she actually waited to come to Montreal and took it back with her). Shipping should be more friendly at M51 (like using our own FEDEX,UPS,DHL account)

That said, the wait is worth every penny, very strong, simple design and built in collaboration with the artisans. And the good thing about this "less than average customer service" is that the product is a simple bag, no electronics involved or an item you know could go wrong. It's fabric and zippers worth around 200$. You buy it, wait for it , forget about it and then it gets to you and you use it.

My 2 cents.
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#5 Robert Starling SOC

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Posted 25 October 2007 - 03:17 PM

And the good thing about this "less than average customer service" is...


Hi Fred, nice way to take lemons and make lemonade...

I've looked at the M51 bags and drooled over Will's M51; they're very nice indeed. I've not ordered because of their poor customer service reputation plain and simple. There are too many hard working, dedicated small business owners out there trying to make a living that deserve the business; even if their product is a little less whatever. I refuse to knowingly support any company that refuses to make a decent product AND offer good customer service.

It somewhat reminded me from about a month ago when I worked on a music video and everyone said "Oh... don't mind the DP Joe xyz".... he's just "demanding". Which I quickly found out is some sort of artistic or PC way of saying he's a gear tossing, ranting lunatic that screams, pouts and shouts at the whole crew for 12 hours; he was also a post/rig grabber.

Not picking on you or your support for M51 but we all deserve the best for our money and should not settle for less.

Off my box now...
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#6 John Morrison

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Posted 26 October 2007 - 04:53 AM

Hello chaps,

Feel a little bad starting this thread now as I recieved a very nice E-mail from modular51 and have placed my order using my Fed-ex account. The trick is E-mail info at modular51 dot com and contact Krystal Parancy, they even offered me a discount on my next order. Thanks Lukas for the info.

I feel so ashamed!

John
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#7 Jason Torbitt

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Posted 26 October 2007 - 12:44 PM

I would also stand by the Modular 51 kit - I have some of their stuff - extremely well made and durable. It will take a while to receive your order, but it's very much worth the wait! Good quality at a good price.
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#8 RonBaldwin

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Posted 09 July 2009 - 11:29 AM

an old thread -- but add me to the list of "patiently" waiting for their cool stuff. After checking out many of their bags used by NY ops, I thought I'd try them out.

Order placed May 19...check cleared June 3rd (5 weeks ago yesterday)...no response to my e-mails via their web site (I did just e-mail Krystal directly, though I understand this is an old thread and who knows if she is still there).

It's always nice to know about vendors (and which ones to stay away from). I'm between shows so I knew waiting was no biggie -- I was hoping to be pleasantly surprised. I was going to give them 6 weeks from my check clearing before launching a full on assault

I'll keep you posted.

rb
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#9 Lukas Franz

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Posted 09 July 2009 - 11:52 AM

Ron, I'm shure you will get your order soon! Back then mine took longer as I expected but was definitely worth it! And it's so much more comfortable to carry your rig in a very lightweight but solid bag than in those big heavy flightcases :-) Only Erwins cart is a prettier way of carrying your stuff ;-)

Hang on!

Lukas
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#10 RonBaldwin

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Posted 09 July 2009 - 12:26 PM

no one questions the quality of their products...It's just sad that nothing has changed. I can name a few other companies close to us that could do with a customer service over-haul.

No sled bag for me, I'm just getting (someday) a few aks bags for my preston and other bits -- I like keeping my sled in a hard case. If I had a dedicated steadi-vehicle maybe I'd go crazy with an uber-cart but for now I am actually slimming down the stuff I bring to the set.

rb
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#11 RonBaldwin

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Posted 13 July 2009 - 01:35 PM

update:

I had been e-mailing them via the "contact us" on their site with no luck...tried the above suggestion (to Krystal) and she got back to me in an hour or so -- very impressive. She said they've been really busy this month and funds often take a while when paying by check/money order. I reminded her they had my check June 1, and it was gone from my account 2 days later. Also in my e-mailed response I mentioned how much we all love their products but many have gone a different route because of their bad rep for delivering in a timely manner and being inaccessible. We'll see if they even care -- I bet what they make for the industry is a fairly small piece of their pie.

More to come...I hope it's good news.

rb
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#12 Lukas Franz

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Posted 13 July 2009 - 03:31 PM

Maybe some of your stock of Lisigav may help getting it quicker ;-) Just an idea...
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#13 RonBaldwin

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Posted 13 July 2009 - 05:09 PM

that's why I need them...they are Lisagav resistant
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#14 RonBaldwin

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Posted 17 July 2009 - 11:20 AM

I got an automated message yesterday that my bags have shipped. 6+ weeks is IMHO a bit too long to wait (it's actually been 8 weeks since I placed the order).

I'm sure I'll be very happy with the bags, but it makes me appreciate the companies I'm used to dealing with that get things done in a timely manor and, more importantly, are able to be reached via phone, their web-site, smoke signals, etc.

rb
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#15 RonBaldwin

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Posted 17 July 2009 - 06:15 PM

Bags are here! As expected the bags are super nice. Now I want 2 more...but not sure I want to wait another 6 to 8 weeks.

What a great product...if only they could speed things up a bit or at least let customers get in touch with them to find out what's going on.

rb
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