Service from Lentequip, Cramped Attic and Sachtler ...
Posted 21 May 2006 - 11:19 AM
Just want to comment on the service I received this last month from different manufacturer and people related to our world...
My Sachtler Artemis Cine-Hd rig gave me trouble when I used a fresh set of brand new Hytron 50 a month ago and blew up my Canatrans , I had some voltage going thru the video line of my sled, ouch... This happened without me noticing it, just that the Canatrans was not working anymore and had some "loose part" sound when shaking it...
When Emery at Lentequip opened it up, he mentionned something like"...looks like you opened the unit up, threw the electronics in a fire, put them back and sealed the unit again..." I had my unit re-built and running (with firmware upgrade) in less than 4 days.
Then my Scorpio went to a special place called oblivion where it would only calibrate on one side, this time not because of the sled's power but just a manufacturing defect that arised 2 years later, David Hable at Cramped Attic sent me a loaner MDR the day after my call and I will have waited for that one to be repaired about 8 days.
While that is happening, my sled is sent back to Eching, Gemany, and Curt Shaller tells me he has redone my electronics and battery power distribution for me to have more power using 435 and 535 without using my special modification I had done earlier wich permitted me to put 4 Hytron 50 together ... Now , I will use a "special blend" of Ni-cad and Ni-Mh without adding more batteries. Sled was back from Germany in less than a week. Curt also put a PDF with my new electronic schematics with color coded wiring and added some switches to use that extra power or not.
So there it is , I want to mention that Emery, David and Curt all called me on my phone after receiving my emails and all of them offered a loaner for the next day, wich I accepted in the case of the Scorpio since I had a job the next week. I was able to go to another operator, Geoff St-Hilaire, to lend his sled and transmitter.
All of these guys have gone the extra mile to offer me what is called a FIVE STARS SERVICE. I have had my sled for 4 years now and this was the first time I had so much to be repaired at the same time and first real "emergency" since the high season for jobs is starting now. And living in what I call a "remote" location for that kind of job, I love to think that my business is as important to them as it is to me.
And the bills? Let's just say my FEDEX account will miss the 4 digits by a couple of bucks this month...But hey, as I said to everyone on the phone, just make it happen, and they did. Thanks to everyone.
Picture taken on set but applies to the week.[attachment=976:attachment]
Posted 27 May 2006 - 11:51 AM
I just have to tell you... Hable is THE MAN, he has made all of my cables and every single issue that I have with my sled he is the very first one I go to... and he is a VERY nice guy, it is always a pleasure to stop and chat with him (provided he is not drowning in work), I just trust him 200%.
I´m just grateful to have Robert Luna and Dave Hable to keep me safe from having to go to Tiffen every time something goes wrong with my sled.
... and as a plus you just might find Neufeld in one corner at his basement working in some complicated electronic repair...
Posted 27 May 2006 - 02:58 PM
Posted 30 May 2006 - 08:12 PM