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Getting Steadicam Zephyr Serviced

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#1 Jonathan Pfundstein

Jonathan Pfundstein

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Posted 15 December 2017 - 02:06 PM

Does anyone have any experience getting their Steadicam Zephyr serviced through Tiffen? Just the arm, costs, results?


I've recently been noticing a vibration in my image when shooting with longer lens, that seems to be coming from the arm, different than the vibration that can come from Zephyrs being maxed out and noodling (which I've found to occur even around 13lbs).


The only visible issue with the arm is a gap (thats slowly gotten larger over the last couple years) between the socket/and quick release pin. (see attached picture) Under load however the space does not seem to be an issue as the arm presses down against it.


There's also a slight bit of play in the gimbal laterally when just the gimbal casing is shifting, but through the yoke and handle it doesn't present itself.


My concern is that the Zephyr seems to be a fairly concealed system where servicing individual parts didn't really seem to be a focus (I could be totally wrong here and hopefully I am) I just don't want to send my rig to Tiffen for them to tell me the whole grip and gimbal needs to be replaced (at a high price) for what may not be the real culprit of the vibration.


Do they just service everything like it was an overhall, or do they actually test to see what the issue could be?


I'm certainly willing to pay the money to get the the rig serviced and any parts replaced to resolve these issues, I would just hate to send everything off and then still be left with issues.









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#2 Jonathan Pfundstein

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Posted 15 January 2018 - 07:21 PM

Anyone? How about having other rigs serviced through the Steadicam Service department/Tiffen? 


It's been a month now and no response to the email I sent to Joe Wilbur in Repairs, anyone else who I should contact?

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#3 RobinThwaites


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Posted Yesterday, 01:18 AM

Hi Jonathan


Where are you?


Generally vibration is FAR more likely to come from something in the sled or camera build than the arm or even gimbal. How long is the post extended? You can help by adding weights to the lower sled and shortening the extension. If the stage firmly fixed? There are screws around the post under the stage and they have been known to work loose. V-lock battery mounts can move, that doesn't help.


Before you send it anywhere build the sled with your typical camera setup and go over it thoroughly tapping and shaking all the individual components including any camera plates. Feel free to e-mail me at robin.thwaites@tiffen.com.



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