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Shout out to XCS!


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#1 Rod Calarco

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Posted 02 April 2016 - 09:14 AM

A little shout out to Greg Bubb at XCS. Thursday night I'm shooting with my rig and I notice I have some play where my post meets my bottom stage. I knew that the following day was going to involve heavy steadi use. At wrap I decide to take my sled home and work on it there. I can't figure out the problem and decide at 230am NYC time (1130 LA time) to give Greg a call. To my surprise he picks up and spends the next half an hour walking me through the issue. Problem solved! Now that's customer service. Thanks Greg

 

 

 


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#2 Alec Jarnagin SOC

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Posted 02 April 2016 - 11:30 AM

Greg is a class act; no doubt about it! 


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#3 Jens Piotrowski SOC

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Posted 02 April 2016 - 02:57 PM

That's why I love Greg.
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#4 brooksrobinson

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Posted 02 April 2016 - 08:08 PM

Greg provides what I consider to be the best customer service in our industry. A crucial consideration when purchasing equipment.
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#5 JensSchroeder

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Posted 03 April 2016 - 03:55 AM

A little shout out to Greg Bubb at XCS. Thursday night I'm shooting with my rig and I notice I have some play where my post meets my bottom stage. I knew that the following day was going to involve heavy steadi use. At wrap I decide to take my sled home and work on it there. I can't figure out the problem and decide at 230am NYC time (1130 LA time) to give Greg a call. To my surprise he picks up and spends the next half an hour walking me through the issue. Problem solved! Now that's customer service. Thanks Greg

 

 

 

Just can second that. He solved my vibration problem with a little plier ring for 50 cents rather then to change eveything at my XCS post for 2 k.


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#6 Rod Calarco

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Posted 03 April 2016 - 11:51 AM

100% correct Brooks


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#7 Benjamin Treplin

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Posted 04 April 2016 - 03:31 AM

Upgrade the wireing one my U1 to the new high amp version. Greg bends over backwards to help you.
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#8 Matias Mesa

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Posted 05 April 2016 - 02:06 PM

We All Love Gregg.... Top guy on my vendors list together with Walter K and Preston...


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#9 Jordan Keslow

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Posted 06 April 2016 - 01:02 PM

Yes! The best customer service out there. So quick to answer the phone and answer any of questions with such detail and confidence. Its nice knowing we can always count on Greg!


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#10 Rick Davidson

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Posted 10 April 2016 - 10:44 PM

I agree Matias. Greg, Walter, Howard at Preston and Jack and Michelle at GPI are the best in our business


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#11 jorge agero

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Posted 13 April 2016 - 04:27 PM

Greg is number one
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#12 jorge agero

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Posted 13 April 2016 - 04:28 PM

[quote name="jorge agero" post="117140" timestamp="1460582832"]Greg is the number one
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#13 jorge agero

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Posted 13 April 2016 - 04:30 PM

Greg is the number one!!!
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