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IDX Batteries Drop Out


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#1 Aaron King

Aaron King

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Posted 18 January 2016 - 09:32 PM

Today I had a recurring issue with my Batteries shutting down.  I have IDX Cue 150's, and they are just now a year old.  The issue that occurred is that 10-15 min after having fresh batteries put on my sled, the entire rig shut down.  I would check the LED meter on the side, which would show no lights.  CRAP!  When I remove the battery, the indicators show full charge.  I put them back on, and everything powers back up.

 

This issue did not begin to occur until after lunch, and happened four times.  I've never had this problem before, so am really confused by it.  I'm nervous that this will happen again tomorrow during the middle of a take.  Granted, it is very cold right now and we were outdoors most of the day, but I've shot cold before and not had this issue.  A part of me wonders if it could be some kind of result of the battery charge cart being outside, rather than a heated interior/truck. 

 

My batteries stay on chargers until they are needed.  This is something I make sure of, especially during the winter season.  If anyone has any insight on this with IDX, or even Anton Bauer, please let me know.

 

Luckily, the show I am on right now also uses IDX Cue 150's, so I will work with theirs tomorrow and see if this still occurs.  Who knows, there could be an issue in my battery stage I'm not aware of.  I sure hope not.


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#2 Zachary Shannon

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Posted 20 January 2016 - 02:47 PM

Today I had a recurring issue with my Batteries shutting down.  I have IDX Cue 150's, and they are just now a year old.  The issue that occurred is that 10-15 min after having fresh batteries put on my sled, the entire rig shut down.  I would check the LED meter on the side, which would show no lights.  CRAP!  When I remove the battery, the indicators show full charge.  I put them back on, and everything powers back up.

 

This issue did not begin to occur until after lunch, and happened four times.  I've never had this problem before, so am really confused by it.  I'm nervous that this will happen again tomorrow during the middle of a take.  Granted, it is very cold right now and we were outdoors most of the day, but I've shot cold before and not had this issue.  A part of me wonders if it could be some kind of result of the battery charge cart being outside, rather than a heated interior/truck. 

 

My batteries stay on chargers until they are needed.  This is something I make sure of, especially during the winter season.  If anyone has any insight on this with IDX, or even Anton Bauer, please let me know.

 

Luckily, the show I am on right now also uses IDX Cue 150's, so I will work with theirs tomorrow and see if this still occurs.  Who knows, there could be an issue in my battery stage I'm not aware of.  I sure hope not.

Aaron,

 

Thanks for contacting our service department. You are in good hands. Once we have an update on your batteries, we will be back in touch. 

 

Thank you, 


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#3 Aaron King

Aaron King

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Posted 20 January 2016 - 05:09 PM

Yes, thank you for the prompt replies and tech support. I really appreciate it.
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