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My MDR 3 took a dump


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#1 Tommy Stork

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Posted 24 October 2015 - 06:54 AM

Anyone have a G4 blue dot MDR for rent in LA? I think a board in my MDR3 went out because there is power going to the MDR but it doesn't respond to HU commands or reset when using the reset button. Nor does unplugging and plugging back in the power cable. All the lights and channel indicators are on but no one's home. Thanks.
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#2 Jason Leeds

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Posted 25 October 2015 - 02:30 PM

Same thing happened to me on a job recently Tommy. I plugged in the Run/Stop into the r/s port on the Amira and saw a little spark. Lights stayed on but like you said, no one home. Apparently there was a recall on the board. I dropped mine off at Preston, they gave me a brand new loaner MDR3, and had it fixed in a couple days. Give them a call. 


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#3 Stewart Smith

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Posted 25 October 2015 - 06:48 PM

Anyone know how far back this board recall goes? Got my MDR3 a few months ago, and haven't had any issues so far, but would love to know what I should be looking out for to not have it go down on a shoot. And I've since sold my MDR2..
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#4 Alec Jarnagin SOC

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Posted 25 October 2015 - 06:56 PM

I had one of the first MDR-3s and mine blew right before leaving for China earlier this year.  Preston was amazing; Howard picked up the phone on a Saturday; I fedexed for Monday and it was fixed and back to me Tuesday.  No charge.


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#5 Tommy Stork

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Posted 27 October 2015 - 04:12 PM

Alec, No one picked up the phone for me on a Saturday, but Brian Freesh did and saved my butt for Saturday and Sunday by lending me his MDR3. On Monday I took my MDR in to Preston and they are replacing something that is a "known problem" in the MDR.  Does a booster board sound right? Although, it is extremely frustrating and embarrassing when your gear goes down I'm very happy with Preston's commitment to their customers and their customer service.  I was given a loaner MDR 3 on Monday and the repair will be done this week. Iv'e always believed that a company's true colors are shown by how they deal with  the problems that can come up from time to time. My issue was taken care of promptly and with courtesy by Alanna, Leticia and Dan. Your friends' true colors come out when your tits are in a ringer, too and Brian's customer service was mucho excellente, tambien!


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#6 Tommy Stork

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Posted 27 October 2015 - 04:31 PM

Anyone know how far back this board recall goes? Got my MDR3 a few months ago, and haven't had any issues so far, but would love to know what I should be looking out for to not have it go down on a shoot. And I've since sold my MDR2..

What up Stew! This has happened to me twice and both times the MDR stops sending a signal to the motors.  One minute things are honky dory and the next nothing is happening. My first came to me and said he didn't have control of focus for the last half of the shot we were doing.  We did some trouble shooting and obviously were perplexed.  have know idea what is going on technically but the power light and the channel light are on but the reset button doesn't trigger the usual motor calibration and there is no response from the HU either.  I'm sure this has been talked about before but someone with more technical awareness could shed more light on the subject than I can.


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#7 Alec Jarnagin SOC

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Posted 28 October 2015 - 01:51 AM

Yes, booster boards were recalled on early MDR-3s.  For whatever reason, not everyone got the message.  Don't panic if you're reading this for the first time - we are talking the first run of units (I believe).   I stand by Preston, their products, and continue to hold them up as a model for customer service.


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#8 Stewart Smith

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Posted 28 October 2015 - 09:19 AM

Thanks for the info Tommy and Alec. Preston's service really is top notch. I had to send in my HU3 about 2 months ago, and it arrived at 10:30am, was serviced and on its way back to me by the same afternoon. Having said that, I'm crossing my fingers I won't have to do the same with the MDR3. Thanks for the info guys!
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