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DP7-PRO Monitor Issues


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#1 Dennis Dwyer

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Posted 03 July 2015 - 01:19 PM

I was curious to know if all DP7 High Brights have almost what it appears to be a light leak on the monitor?  I returned the other monitor for the same reason and got back this monitor.  With the same problem.

Attached File  Screen Shot 2015-07-03 at 11.18.40 AM.png   404.27KB   34 downloads


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#2 Victor Lazaro

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Posted 03 July 2015 - 02:57 PM

Hey I had the same issue buying a DP7 HB. All High Bright have some level of light leak I was told since the LEDs are much brighter than what the matrix can really hold. This is much more than usual. 

 

Here are 4 different monitors with light leaks.

https://scontent-lga...620489837_o.jpg

https://scontent-lga...11f&oe=56345296

https://scontent-lga...2c1&oe=561160D6

https://scontent-lga...348&oe=562C7398

 

If you just bought it, I would recommend you return it and get another one (I ended up testing the monitor in the store to make sure)


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#3 Jens Piotrowski SOC

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Posted 03 July 2015 - 07:00 PM

It's a manufacturing and design problem, not a high brightness issue at all.
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#4 G. Grammatikos

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Posted 03 July 2015 - 11:43 PM

Is this antireflection crystal (I can see all the room )
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#5 axel ebermann

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Posted 06 July 2015 - 10:12 PM

I have the same issue. Complained with the manufacturer. They said 'all of our monitors have that'.

Hmmm... - ok. But no other monitor I have ever seen has that.

 

Then again. It does not seem to bother me too much. And I really like SmallHD DP Pro HD. Mainly use it as a clamshell for my AC.


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#6 Rob Vuona SOC

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Posted 08 July 2015 - 01:11 PM

My DP7 Pro HB just started doing that after it was sent in to be repaired

 

Guess I'm sending it back


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#7 Dennis Dwyer

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Posted 09 July 2015 - 09:02 PM

So I called small HD about the issue with the light leaks and yes. It is a manufacturer issue.

Asked about what can I do from here. Told that I can return or just deal with the problem.

On that note. I purchased the monitor through Abelcine. Who has been a very helpful and supportive in the matter with exchanging them. Five star customer support. They've let me exchange the monitor twice now.

Small HD is the issue here and generally speaking about their customer support. It's terrible. On an overall scale. At least with my encounters. In this situation and dealing with them in the past.
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#8 Jens Piotrowski SOC

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Posted 09 July 2015 - 10:54 PM

I can only encourage you guys and try out a Transvideo monitor. You will immediately see the difference in build quality and customer service.
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#9 Alec Jarnagin SOC

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Posted 10 July 2015 - 12:36 AM

Jens,

I'm sorry; I know you love Transvideo. And I get it. Their customer service is almost awesome. I say almost cause they ignore people like me. They don't make a monitor I have any interest in. I find it funny that they even recently pointed out that their 6" way out sells their 8" because their 8" can be a sail. Well, the 6" is simply too small. Time to give up the 1980s 4:3 and and make a 7" 16:9 monitor for Steadicam. That is the ideal form factor for MANY of us and why so many keep using Samll HD and Cinetronic. And before you tell me about their rainbow, that is not good enough. Frankly, I have found their viewing angle lacking on their top of the line models.... And, no, I have nothing against the company and nor do I have a vested financial interest in their compatiation. I'm just sick of hearing people call them the holly grail. I'd go back to my TB-6 first.
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#10 Jens Piotrowski SOC

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Posted 10 July 2015 - 12:53 AM

Alec, I absolutely agree, I would be fantastic if Transvideo adds a new high brightness (1500 nits) 7" 16/9 monitor with built-in gyro level and framelines.

But for me, personally, the HD6 x-sbl is not to small, the image is actually much bigger than on the TB-6 and by far the best LCD STEADICAM monitor at the moment.
And btw I'm tired of half-ass engineered products and bad customer service from companies like Cinetronic and SmallHD...


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#11 Alec Jarnagin SOC

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Posted 10 July 2015 - 07:37 AM

Jens,

 

Unless you're looking at a 4:3 Image, how is the image on a HD6 bigger than a TB-6 which is a 6" 16:9 screen?  It is a 6" 4:3 screen, yes?

 

By all means, please encourage Transvideo to make a 7" high end monitor with all the bells and whistles!

 

Anyway, we should get back on topic which is Small HD. 


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#12 Jens Piotrowski SOC

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Posted 10 July 2015 - 01:04 PM

Hi Alec,

 

yes, the screen on the HD6 is actually 6.1" 4/3 and the top 16/9 portion is used for the image and the bottom (roughly 1") for waveform and level display overlay. Just from memory, I sold my TB-6 last year, The image area is definitely bigger.

 

Agreed, back to the fact that the "backlight leds" on the DP7HB are not being diffused properly or evenly due to improper design and manufacturing...:-)

 

https://en.wikipedia...wiki/Backlight#


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#13 Jens Piotrowski SOC

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Posted 10 July 2015 - 05:26 PM

Alec, just fyi. I just measured the HD6 screen.

The 4:3 is 6 1/2" across.
The 16:9 image area is 5 7/8" across.
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#14 Brad Smith

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Posted 10 July 2015 - 05:44 PM

I'm with Alex on this. I have an 8" Transvideo. Great monitor, but the image area is SD!
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#15 chris bangma

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Posted 10 July 2015 - 05:49 PM

 

Agreed, back to the fact that the "backlight leds" on the DP7HB are not being diffused properly or evenly due to improper design and manufacturing...:-)

The design and manufacture of this are fine.  The problem comes in assembly.  The screens with light at the bottom are due to the stack separating, and the screens with bright spots on the left side are due to pressure on the lcd panel.


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