Posted 27 April 2015 - 04:51 PM
Posted 27 April 2015 - 04:55 PM
it depends on where you are based. for US i beleive Dan Ikeda is your guy, for Europe it's Robin Twaites or Dan Hallet
Posted 27 April 2015 - 09:33 PM
Posted 28 April 2015 - 08:33 PM
My assistant and I have been trying to contact Dan numerous times through both email and phone calls. Zero response. All I need is a small replacement part, but it's one that renders my sled useless without it.
A response of some sort would be appreciated.
Posted 28 April 2015 - 09:33 PM
Posted 30 April 2015 - 10:58 PM
Ryan, I was in your same position last year. The poor communication scared me off and I bought another brand. I know I dodged a huge bullet by doing so and am REALLY glad it worked out like it did. Best of luck in your gear purchase.
Posted 01 May 2015 - 11:53 AM
If your desired rig is anything up to Zephyr, you can also buy at retail like B&H, Showcase Atlanta, etc. I'm pretty sure big rigs are only sold direct. Dan may have been harder to get ahold of due to NAB. For service, Rey Reyes has been very responsive, but if its not an emergency it can take a day or two to hear back.