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Piece attaching the handle to gimbal broke where can i buy a new one


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#1 Omar Sawalha

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Posted 30 March 2015 - 04:12 AM

Hi, 

 

I operate a Zephyr and whilst balancing the rig a small plastic piece attaching my handle to the gamble broke. Luckily i grabbed the sled and camera before it crashed to the ground. that would have been a disaster. However i do not know what this piece is called or where i can get a replacement can anyone help me out? here are some pics

 

Kind Regards

Omar

 

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#2 Philip J. Martinez SOC

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Posted 30 March 2015 - 05:52 AM

Try the manufacture of the rig
http://tiffen.com
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#3 Chris Van Campen

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Posted 30 March 2015 - 09:21 AM

Hi Omar - looks like part of the yoke broke. Definitely get in touch with Tiffen. 

 

I'm going to guess you'll have to ship it in for repair, as centering the yoke properly isn't a trivial repair...

 

Good luck!


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#4 Victor Lazaro

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Posted 30 March 2015 - 10:01 AM

Wait.... It's PLASTIC holding the whole rig up??!?????!?!??!


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#5 Martin Stacey

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Posted 30 March 2015 - 04:24 PM

Wait.... It's PLASTIC holding the whole rig up??!?????!?!??!


My thoughts exactly. Eeek
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#6 Jerry Holway

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Posted 30 March 2015 - 06:39 PM

I just checked with the factory.

 

The plastic is just a bumper between the yoke and handle and is not structural. Somehow the screw backed out (metal to metal) and that's when things gave way. The fix on the way to Omar should prevent that from happening again. 


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#7 Omar Sawalha

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Posted 31 March 2015 - 01:43 AM

Thanks alot Jeremy, that puts my mind at ease.

Also a representative from Tiffen just got in touch so hopefully ill be able to get the rig fixed soon and flying again.  


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#8 Omar Sawalha

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Posted 01 April 2015 - 04:04 AM

Im terribly sorry Jerry i spelt your name wrong my apologies. 


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