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Zephyr Arm Missing Piece


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#1 Matt Silton

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Posted 20 March 2015 - 10:55 AM

I recently noticed that my Zephyr arm appears to be missing a piece - a sort of plug that is inserted into each of the joints that keeps the pin in place. You can see the piece I'm talking about on the right side of the picture.

 

It looks like a part that is necessary to maintain the structural integrity of the arm, so I'm hesitant to use it again before repairing. So far calls and emails to Tiffen support have been unresponsive. Does anyone know what that piece is called and how I go about getting it repaired? Thanks!

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#2 Alan Rencher

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Posted 20 March 2015 - 11:55 AM

That's called a snap ring. Call Tiffen, and they'll send you one.
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#3 Chris Van Campen

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Posted 20 March 2015 - 12:18 PM

What Alan said!

 

Also, looks like there's a missing spacer plug that fell out too. I would NOT fly that arm in that condition.

 

Not sure where you are, but techsupport@tiffen.com has worked for me as recently as last October (in the US), and occasionally the east coast office @ 1-800-645-2522 will forward you over to support.

 

Good luck...


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#4 Matt Silton

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Posted 20 March 2015 - 12:41 PM

Great, thanks so much guys.


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#5 RobinThwaites

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Posted 23 March 2015 - 04:38 AM

Hi Matt

 

Your bearing is missing as well as the circlip, are you in the US?

 

Robin


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#6 Matt Silton

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Posted 26 March 2015 - 12:49 PM

Hi Robin,

 

Yes I am in the US. Do you know who I should contact to get the parts? So far everyone at Tiffen has been unresponsive.


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#7 RobinThwaites

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Posted 27 March 2015 - 04:49 AM

Hi Matt

 

Contact Rey Reyes or Dan Ikeda at the factory 818 843 4600 rreyes@tiffen.com or dikeda@tiffen.com. Alternatively shoot me a mail at robin.thwaites@tiffen.com and I will forward it.

 

Best

Robin


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