Teradek 300 Rx Problems
Posted 31 January 2015 - 06:36 PM
Posted 31 January 2015 - 06:49 PM
Posted 02 February 2015 - 01:41 PM
My Teradek Bolt 300 Rx has quit excepting a signal. It was working fine earlier today, but then it dropped out. I switched my power cables and everything started to work fine again. About an hour ago it dropped out again. The Tx is sending a signal, but there is no response on the Rx end, not even any lights. The only thing happening is the Blue LED light at the power switch is blinking. Any thoughts what the cause is? I still have one more day on this job and tonight I will attempt to reinstall the firmware and see if that works. I've called Teradek, but there is no response yet since they are closed for the weekend. Thanks for any advice.
Have you spoken with our Support team? Support@teradek.com
As Alan mentioned, it is likely just a small wire that has come loose.
Posted 03 February 2015 - 09:10 AM
I called on Saturday when I was trying to troubleshoot the issue, but wasn't able to get in touch with anyone at that time. It was a busy schedule and I didn't have a lot of time to try calling again. Luckily the show always has a spare Starlink system, so I used that the rest of the weekend. Now that I'm home I am going to get in touch today and see about sending it in.