I like to update people from time to time on the support that is received or not received from the many companies we shovel money to for their products.
After all what good is it to sell a product if the company doesn't back it up or offer a repair service?
Yesterday I purchased a used Blackmagic Hyperdeck Shuttle from another local Op that was hard-wire modded for 4 pin XLR power. He told me that the SDI IN was non-functional so I figured I could call the company, send it in for repair and have a back up recording option on my sled for demo recording purposes. I already own one and it works great.
So after my inquiry to Blackmagic this is the reply I received about 5 minutes later:
Thank you for contacting us. We do not have any diagnostic repair services. If the port isn't physically broken off there really isn't anything that we can offer as far as diagnosing the issue and repairing.
All the Best,
Technical Support Representative
Blackmagic Design Inc. "
I know its only a few hundred dollars to buy another recorder but seriously what good is the company if they offer no solution to your problem? I have also heard horror stories as to BMCC owners and issues with their cameras and the horrible service they received if they received any service at all.
As for any future purchases with this company I was ever considering, I think we all know the answer to that.