Sorry to start another Cinetronic thread, but after a few trips to my bank, this might help myself as well as others in my position.
Feel free to add a post to this list if your currently trying to get a refund from Cinetronic due to "Non Delivery"
In the past I was only able to get a reply from Chris after I had posted something on the forum. I hate to hang my dirty laundry for literally the world to see, but thats all business now...
(Or in this case, bad business.)
If you have not ordered from film-stuff or cinetronic, please be careful.
Here is what i just had emailed the team at cinetronic:
Dear Cinetronic, Film-Stuff, and Chris Bangma,
I placed an order [#140908-152603-7406] on September 8th, 2014 and paid in full for a Gen2 Steadicam monitor.
Just hours before I placed this order I was told "Delivery would be 4-5 weeks currently."
On Oct 10th, 2014, I asked about the status of this order, and I was told:
"We are still waiting for screens to come in." and,
"We are hoping in the next couple weeks."
After that, there were many failed attempts to get in touch with your company.
You never delivered on your original quote of 4-5 weeks, and you never delivered after an additional month, so:
On Nov 12th I called twice to cancel this order due to Non Delivery. I left a voice message both times.
I also emailed on November 12th to cancel this order due to Non Delivery.
It is now December 12th, 2014, and again I am asking for this order to be cancelled and to have the $3,195.41 refunded.
I have filed a "Cardholder Dispute" with my bank regarding this transaction.
TD Bank is currently attempting to retrieve my funds.
Film-stuff should NOT ship this merchandise.
I am greatly disappointed in the manner this has been handled so far by Cinetronic and Film-Stuff.
Please cancel this order and issue a refund.
Film-stuff should NOT send any merchandise for any reason.
Any package sent will not be accepted unless given written authorization first.