Much to my regret,
it surely looks like I'm slowly falling into the Cinetronic discontent bandwagon.
I've tried contacting Cinetronic / Chris Bangma via emails and phone calls for the last 72hrs.
Till now, Chris has always promptly answered every emails and questions I came up with.
Is he still in business or around?
Back in March of 2014, hoping the trial and error period for the Gen 2 monitor had gone by. I emailed Chris Bangma at Cinetronic to put my order in. Chris mentioned that an upgraded Full HD monitor will be coming out the following month. So that is foolishly what I ordered even after having read all the thread on here about delays and lack of follow-up.
In May, I inquired about my monitor, a possible delivery date and the fact that I had never received any order number or invoice. Chris answered quickly as always (not kidding), stated some issues with the boards and was hopeful to move forward a week later. No answer regarding the order number, confirmation or invoice though.
Going away for most the summer, I gave it a rest and asked him to hold one unit for me for when I return.
I came back, gave it a little more time and finally emailed Chris again early September.
Quick answer as usual, of course the Full HD version was running into more trouble... still the darn board apparently.
I mentioned how at least an update from him would have been nice before I reached out 4 months later and simply asked to switch my order to the non full HD Gen 2 monitor that has been out for a year and a half by now. I really like my TB-6 but a slightly bigger screen and some colors even not in full HD would be nice.
From there, it took Chris a week to reply that switching the order was no problem and that he would proceed on making a unit for me. He gave me no time frame and still no order number or reference.
So here we go again, another month later. I'm still trying to get an answer from Chris about a monitor I ordered and paid $5000 for, 7 months ago.
Will Cinetronic ever get their shit together?
I'm seriously starting to think I should be looking at the Transvideo website for another option.