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M-one order


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#1 Danny Mackenzie

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Posted 09 July 2014 - 05:28 PM

Hi guys,

I have read lots of threads regarding the customer service with loonvideo. I recently ordered an m-one from them ( two weeks ago). Have obviously not gotten the motor. Anybody know how long it takes usually to get your order? Tried to contact them repeatedly but obviously no response.

Any info helps.
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#2 Daniel Stilling DFF

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Posted 09 July 2014 - 06:05 PM

have you paid? If not, I would suggest Heden motors. If you have, just keep the pressure, until you get it. Keep calling, emailing...

Good luck.


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#3 Lawrence Karman

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Posted 09 July 2014 - 08:47 PM

You read the threads and then ordered one???????????????


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#4 Danny Mackenzie

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Posted 10 July 2014 - 08:36 AM

Haha, most of the issues I noticed people were having seemed to be getting their motors serviced, but seems a ton of people have this particular motor so I didn't think it would be an issue with receiving it initially.... Unfortunately not the case. .... Thanks Daniel, I am going to try and cancel order through my credit card company and look at the Heiden motors for sure. Cheers.
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#5 Lawrence Karman

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Posted 10 July 2014 - 10:05 AM

Seriously, every motor eventually needs service. And then what? Not to mention you could probably pick one of those up used from any number of people smart enough to unload one. And Heden is a much better choice if you want to go analog. Otherwise there are a ton of choices for inexpensive digital systems out there and inexpensive motor choices.


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#6 Jens Piotrowski SOC

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Posted 10 July 2014 - 10:46 AM

To my knowledge, Heden stopped making analog focus motors
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#7 Danny Mackenzie

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Posted 10 July 2014 - 11:58 AM

There are other people who can service the m-one. I decided on it based on some of my colleagues opinions on its performance. And yes I am looking for an analog motor. Crazy how a company can have such terrible customer service. I figured initially acquiring the product would not be the issue...... Jokes on me.
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#8 Rob Vuona SOC

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Posted 10 July 2014 - 03:19 PM

I'll sell you mine . . . .with my Bartech fully serviced   =)


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#9 Drew Dorsey

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Posted 11 July 2014 - 07:17 PM

Rob, 

 

I'm currently trying to hunt down a used Bartech/M-One kit. Is yours for sale? 

 

Thanks, 

Drew


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