Jump to content



Photo

Transvideo Customer service


  • Please log in to reply
11 replies to this topic

#1 Jens Piotrowski SOC

Jens Piotrowski SOC

    Advanced Member

  • Sustaining Members
  • 1656 posts
  • Los Angeles, CA

Posted 08 March 2014 - 05:16 PM

I just wanted to give a shout out to Marianne and Noel for their customer service. I recently upgraded my backup Cinemonitor HD6 Evo SBL with their newly available E-SBL screen update, which is an AR coated optically bonded Glass & Matrix screen. The upgrade is available for the Classic 6" sbl and the 6" and 8" Evo sbl Monitors.
 
http://www.transvide...ced-Superbright
 
The upgrade was done in 1/2 a day and it was very affordable at only $650 for that specific 6" model. At the same time the soft and firmware was upgraded to the latest version, which included the "Avenger Level" for free. A minor software bug was discovered in testing and was resolved with the help of the engineers at the Transvideo factory in France.
 
 
Merci
  • 2

#2 Philip J. Martinez SOC

Philip J. Martinez SOC

    Advanced Member

  • Sustaining Members
  • 256 posts
  • New York, NY

Posted 08 March 2014 - 06:31 PM

I'll 2nd how great they are. I had a filter tray crack my monitor screen, Transvideo had it fixed in a day.
  • 0

#3 Robert Starling SOC

Robert Starling SOC

    Advanced Member

  • Sustaining Members
  • 1134 posts
  • Las Vegas, NV

Posted 08 March 2014 - 08:00 PM

Indeed I've had excellent pre and post sale service from Marianne and Noel as well.  They put a lot of one on one time in with me as well as custom cables when I had my two Clipper sleds to make their tally system work with the Tiffen style tally sensor and wiring.

 

My 6" CinemonitorHD Evolution SuperBright has never failed in five years of work, travel and shipping.

 

Is there an upgrade option for that monitor too?

 

Robert


  • 0

#4 Jens Piotrowski SOC

Jens Piotrowski SOC

    Advanced Member

  • Sustaining Members
  • 1656 posts
  • Los Angeles, CA

Posted 08 March 2014 - 09:26 PM

Yes, to my knowledge, same as mine
  • 0

#5 Richard James Lewis

Richard James Lewis

    Advanced Member

  • Members
  • PipPipPip
  • 397 posts
  • London, UK

Posted 09 March 2014 - 05:41 AM

Jens.

 

Curious as to why you didn't go the full way and have the screen swapped for the 2000nit one at the same time instead of just having the glass bonded option?

 

Rick


  • 0

#6 Jens Piotrowski SOC

Jens Piotrowski SOC

    Advanced Member

  • Sustaining Members
  • 1656 posts
  • Los Angeles, CA

Posted 09 March 2014 - 10:43 AM

unfortunately, the 2000 nits screen is not available as an upgrade for my model HD6 Evo


  • 0

#7 Richard James Lewis

Richard James Lewis

    Advanced Member

  • Members
  • PipPipPip
  • 397 posts
  • London, UK

Posted 09 March 2014 - 01:21 PM

It was my understanding from speaking with Jacques a while ago that the SBL and the eSBL could be swapped out to the 2000nit screen. I was sent some prices.
It's the same screen just a different backlight.
I'm not too familar with the variations of the SBL tho, so maybe the earlier ones are different somehow?
I had my e-sbl upgraded and bought an extra x-sbl at the same time.
Fantastic monitors.
Rick.

Edited by Richard James Lewis, 09 March 2014 - 01:21 PM.

  • 0

#8 Jens Piotrowski SOC

Jens Piotrowski SOC

    Advanced Member

  • Sustaining Members
  • 1656 posts
  • Los Angeles, CA

Posted 09 March 2014 - 01:38 PM

I have the 1st Gen HD6 Evolution (2009) and was told the 2000nits screen is not available due to a different hardware in the older models HD Evolutions SW 5.XXX

 

from their website:

 

P/N 917TS0110 - CineMonitorHD6 X-SBL - 4970,-€
P/N 914TS0027 - Upgrade from CineHD6 SBL Evo. - 1500,-€
P/N 914TS0028 - Upgrade from CineHD6 eSBL Evo. - 1200,-€
These upgrades are for CineMonitorHD Evolution with SW7 only.
For older software versions, please contact customer.service[at]transvideo .eu
A discount of 500,-€ is granted for monitors which already feature VirtualHorizon2.
CineHD6-X-SBL.jpg
Other upgrades
P/N 914TS0023 - Upgrade eSBL for 6" and 8" CineHD SBL - 440,-€
P/N 914TS0024 - Upgrade VirtualHorizon2 for CineHD Evo. - 700,-€ 500,-€
P/N 914TS0025 - Upgrade CineHD Evo. SW6 to SW7 incl. VirtualHorizon2 - 1100,-€ 900,-€
P/N 914TS0026 - Upgrade CineHD Evo. SW6 to SW7 - 800,-€ 600,-€
SBL: SuperBright with LED backlight - eSBL: enhanced SBL (with anti glare)
VirtualHorizon2: electronic bubble level with shock & acceleration compensation (only for CineMonitorHD with SW7)
 

  • 0

#9 Richard James Lewis

Richard James Lewis

    Advanced Member

  • Members
  • PipPipPip
  • 397 posts
  • London, UK

Posted 09 March 2014 - 01:59 PM

Thanks Jens. Interesting to know.

 

:)


  • 0

#10 thomas-english

thomas-english

    Advanced Member

  • Sustaining Members
  • 1165 posts
  • UK

Posted 09 March 2014 - 04:05 PM

Transvideo have been number one in the industry for a long time. Literally the best. 


  • 1

#11 Sanjay Sami

Sanjay Sami

    Advanced Member

  • Sustaining Members
  • 429 posts
  • India

Posted 10 March 2014 - 03:04 AM

I have had great experiences with them as well. Great products.Very robust and great service after you buy their product as well.


  • 1

#12 Marc R. Berger

Marc R. Berger

    Advanced Member

  • Sustaining Members
  • 76 posts

Posted 18 March 2014 - 08:07 AM

They have the best customer support I ever experienced in France! Incredible fast, nice, 100% professional in every respect. 

I love my Cine HD6" SBL. Great to know I can Upgrade to the eSBL. 


  • 1




Teradek

Boland Communications

Omnishot Systems

rebotnix Technologies

PLC - Bartech

BOXX

PLC Electronics Solutions

Ritter Battery

Wireless Video Systems

SkyDreams

Media Blackout - Custom Cables and AKS

Varizoom Follow Focus

Engineered Cinema Solutions

IDX

GPI Pro Systems

Betz Tools for Stabilizers

Paralinx LLC