Transvideo Customer service
Posted 08 March 2014 - 05:16 PM
The upgrade was done in 1/2 a day and it was very affordable at only $650 for that specific 6" model. At the same time the soft and firmware was upgraded to the latest version, which included the "Avenger Level" for free. A minor software bug was discovered in testing and was resolved with the help of the engineers at the Transvideo factory in France.
Posted 08 March 2014 - 06:31 PM
Posted 08 March 2014 - 08:00 PM
Indeed I've had excellent pre and post sale service from Marianne and Noel as well. They put a lot of one on one time in with me as well as custom cables when I had my two Clipper sleds to make their tally system work with the Tiffen style tally sensor and wiring.
My 6" CinemonitorHD Evolution SuperBright has never failed in five years of work, travel and shipping.
Is there an upgrade option for that monitor too?
Posted 09 March 2014 - 05:41 AM
Curious as to why you didn't go the full way and have the screen swapped for the 2000nit one at the same time instead of just having the glass bonded option?
Posted 09 March 2014 - 10:43 AM
unfortunately, the 2000 nits screen is not available as an upgrade for my model HD6 Evo
Posted 09 March 2014 - 01:21 PM
It's the same screen just a different backlight.
I'm not too familar with the variations of the SBL tho, so maybe the earlier ones are different somehow?
I had my e-sbl upgraded and bought an extra x-sbl at the same time.
Edited by Richard James Lewis, 09 March 2014 - 01:21 PM.
Posted 09 March 2014 - 01:38 PM
I have the 1st Gen HD6 Evolution (2009) and was told the 2000nits screen is not available due to a different hardware in the older models HD Evolutions SW 5.XXX
from their website:
P/N 914TS0027 - Upgrade from CineHD6 SBL Evo. - 1500,-€
P/N 914TS0028 - Upgrade from CineHD6 eSBL Evo. - 1200,-€
For older software versions, please contact customer.service[at]transvideo .eu
A discount of 500,-€ is granted for monitors which already feature VirtualHorizon2.
P/N 914TS0024 - Upgrade VirtualHorizon2 for CineHD Evo. - 700,-€ 500,-€
P/N 914TS0025 - Upgrade CineHD Evo. SW6 to SW7 incl. VirtualHorizon2 - 1100,-€ 900,-€
P/N 914TS0026 - Upgrade CineHD Evo. SW6 to SW7 - 800,-€ 600,-€
VirtualHorizon2: electronic bubble level with shock & acceleration compensation (only for CineMonitorHD with SW7)
Posted 09 March 2014 - 04:05 PM
Transvideo have been number one in the industry for a long time. Literally the best.
Posted 10 March 2014 - 03:04 AM
I have had great experiences with them as well. Great products.Very robust and great service after you buy their product as well.
Posted 18 March 2014 - 08:07 AM
They have the best customer support I ever experienced in France! Incredible fast, nice, 100% professional in every respect.
I love my Cine HD6" SBL. Great to know I can Upgrade to the eSBL.