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Paralinx Arrow not working - HELP!


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#1 Scott Baker

Scott Baker

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  • Hollywood, CA

Posted 20 February 2014 - 04:39 PM

Hey Guys,

I've been using the Paralinx Arrow transmitter system with much satisfaction but on my last gig, the receiver failed to power up. Not mistreatment on my end, I take care to make sure my gear is treated well. 

 

I've sent it off to get fixed, but in the meantime I booked another gig for Sunday and Monday.

Does anybody have a unit they are not using that they could lend or rent?

 

Much appreciated.

 


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#2 Dan Kanes

Dan Kanes

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Posted 20 February 2014 - 07:50 PM

Scott - I just logged in so I can PM you now - the trouble with PM's is that it requires me to login in order to answer you.

 

for any future support questions please email:

 

support@paralinx.net

 

or Call

 

818.934.1535 and connect to the support team via the menu.

 

I reached out to Hot Rod Cameras where you dropped your Arrow off for service - apparently the power pin came loose.

 

We can have this fixed for you tomorrow when we get it from HRC.
 

Is it easier for you to pick up from HRC in Hollywood or from PARALINX office in Atwater Village?

 

best,

 

Dan

dan@paralinx.net


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#3 Scott Baker

Scott Baker

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  • Hollywood, CA

Posted 20 February 2014 - 10:23 PM

Problem solved.
Thanks Dan and the guys at Paralinx for their superb customer service.
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#4 Daniel Stilling DFF

Daniel Stilling DFF

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  • Florida

Posted 20 February 2014 - 11:53 PM

I was in a bind once and Dan came to my rescue in record time. Couldn't ask for better costumer service.


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