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Teradek Service Top Notch


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#1 Joel San Juan SOC

Joel San Juan SOC

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  • Providence RI

Posted 31 August 2013 - 10:16 AM

Just wanted to give a shout out to Mike and the rest of the guys at Teradek for their excellent after sales service. My Bolt went down in the middle of a shoot and they were very quick to respond with some on set trouble shooting. When that didn't work, an immediate shipping was arranged by them to help me cut down the turnaround time. And within a week, the unit was back across the continent in perfect working condition and they even updated me everyday with the progress of the repair. It is such a pleasure to know these guys got your back.

 

Am a happy customer and the Bolt is doing a great job back on set.

 

Thanks Mike!

 


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#2 Osvaldo Silvera SOC

Osvaldo Silvera SOC

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Posted 31 August 2013 - 10:57 AM

Glad to hear customer service is better over there. Looks like from what I've read on here the last 6 months, things have improved quite a bit over at Teradek. My situation was the exception . Looking forward to trying their product out again in the future.
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#3 Mike Gailing

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Posted 31 August 2013 - 12:08 PM

Just wanted to give a shout out to Mike and the rest of the guys at Teradek for their excellent after sales service. My Bolt went down in the middle of a shoot and they were very quick to respond with some on set trouble shooting. When that didn't work, an immediate shipping was arranged by them to help me cut down the turnaround time. And within a week, the unit was back across the continent in perfect working condition and they even updated me everyday with the progress of the repair. It is such a pleasure to know these guys got your back.

 

Am a happy customer and the Bolt is doing a great job back on set.

 

Thanks Mike!

 

 

Glad we could help Joel!


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#4 Jens Piotrowski SOC

Jens Piotrowski SOC

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Posted 16 September 2013 - 06:46 PM

 

 

nice to see the build quality and that it is actually made in CAlifornia...


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