I don't think this has been posted, so I wanted to put it out there. Derek Hester is out on Parental Leave this month to help take care of his new baby boy and girl! His first day back is the 29th of July.
In his place is Uriel, who can be reached via Derek's work email and phone number. Kristi Davis, the factory's admin asst is also helping Uriel handle the load.
They're a bit swamped as the factory was closed all last week and it's not they're regular gig. Derek did train them before he left and from what I can see they hit the ground running to keep up with repairs and keep in touch with customers who have repair orders in.
I know recently myself and someone else urged an operator to only get answers from Derek. Obviously that's not true for the next few weeks so I thought I'd put this out there. Uriel and Kristi are doing a great job of filling in the gap.