I recently received my new steadycam scout, the unit looked fine when i got it but after I was putting the boxes away i notice a washer and a small lock in the box, because i am new to steadycams it took me a little bit to find the location for it, i tried to inset the washer and slide the lock in place by hand and it was not possible, I didnt want to use a screw driver or any other tool to force in to place because i am afraid to scratch the new unit or damage it.
Is this common? if so are there special tools for this? Is this an easy fix or should i exchange it? any suggestions would be appreciated.