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Heden motor broke


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#1 Victor Lazaro

Victor Lazaro

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Posted 25 April 2013 - 03:39 PM

Hi, I was on set yesterday for a day playing and the crew told me that they had issues with their heden motors. The small pin on the gear seemed to have disappeared and the motor was spinning without taking on the gear. What did we do wrong? Does anyone have a picture of what the gear pin should look like? Thanks.
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#2 MagnusBalte

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Posted 25 April 2013 - 08:04 PM

Hello Victor,

Sorry to hear about your problems.
Please E-mail me the shipping address. We will send out new ones at no cost.

Best regards,

Magnus Balte
Heden Engineering Co.,
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#3 Victor Lazaro

Victor Lazaro

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Posted 25 April 2013 - 10:03 PM

Hi Magnus,

Thanks for the offer, the motors were rental (adorama) so no need to send me the parts (also this is very nice of you)

 

The reason I posted this is more to try to see what we (or the person who rented it before) might have done wrong and how we could have avoided it (could this have broke when we switched side the gear?). We ended up creating a home made pin out of a paper clip and we finished the day with no other problem.


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