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Fantastic service from Hocus Focus UK.

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#1 Surinder Singh001

Surinder Singh001

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Posted 15 April 2013 - 01:06 PM

I had a problem with my Hocus Focus wireless FF this weekend. I have had it for about 2 year now and its been faultless up to now. For me it's an essential bit of kit when I'm on Steadicam. However on Sunday it broke down. Luckily the shoot went on with a wider lens, stopping down for more DOF and using more sideways movements rather than going back and forth.

The shoot was on Saturday evening and I tried to get in touch with Pete (The owner of Hocus Products) via email and mobile. I left a message as his answer machine was saying he was returning from NAB that same day. About half way through the shoot I got a call back from Pete straight off the plane I guess. He suggested a few things to try, but to now avail. I asked if I could pop over and see him to do a repair or replacement unit for my next shoot which was more important.

So earleir today I met up with Pete. He repaired my unit while I waited and gave it a good look over and now its as good as new with a few extra free marking rings thrown in for good measure smiley.gif

Absolutely fantastic service from a fab UK based company.

While I was there I had a look at the new Axis 1 unit which looks like a major upgrade to the original unit that I have. I believe it should be shipping in a few weeks. I'm seriously considering ordering one and keeping my original unit to do iris pull when needed.

Overall I'm very chuffed smiley.gif


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