Anyone ordered a M-One Digital motor from loon works.com lately?
Posted 07 February 2012 - 11:51 AM
Posted 07 February 2012 - 12:38 PM
Posted 07 February 2012 - 12:39 PM
I own an M-one. I have never had any trouble with it.
That said I have heard some very sad things about the speed of loom shipping new digital orders and fixing their analogs motors...
Posted 07 February 2012 - 12:54 PM
It took me 5 months to get my motor, and I'm convinced the only reason I got it when I did was because I was nagging him.
Posted 07 February 2012 - 01:10 PM
Posted 07 February 2012 - 02:49 PM
Why don't you just call or email them? They're a reputable company who have been supporting and servicing our industry for a very long time; it's not like they'll lie to you.
I did call Don multiple times. The first time I called him it went to a voice mailbox that was full. Then I wrote him at least five emails and he still hasn't responded to a single one. After that I called a few more times and finally got him on the phone and he promised it would be shipped definitely by Friday of last week. I then called him yesterday and he said it would be shipped today. What I don't understand is why doesn't he just post a good shipping estimate on his website saying something like 2-3 weeks.... even more why doesn't he respond to his emails? It gets scarier when I see threads on here saying that it took 6 months to receive a motor.
Edited by Andrae Palmer, 07 February 2012 - 02:55 PM.
Posted 07 February 2012 - 06:44 PM
Prior to switching to Preston nearly four years ago my experience with Don at M-one / Palomar / Loon was always exceptional.
With the rapid onset of 3D and the "new-found" interest in good glass I know even Preston is running a six week backorder on their motors. But they always answer their phones. Sometimes there's a good reason some products and brands cost more.
Good luck with your situation and hopefully Don will jump in here and clean this up in short order.
Posted 17 February 2012 - 07:17 PM
Posted 18 February 2012 - 12:10 AM
I'm happy to report that the wait time on my M-One Digital motor was only 3 weeks and 2 days after first ordering online from loonworks.com. That's much faster than what I expected. Don maybe a little swamped but the motors are definitely shipping. Also phone calls in the last two weeks were promptly answered. So don't be worried about the raucous that happened last year during Don's move back to Montana... that had me a little scared hearing about the months long wait.
Thats great news that Don is getting on top of the New orders now . Great product .BUT If only he could start repairing the motors that have been sent back to him with issues then we all would be happy. I sent my motor back in november for repair Silence ever since. Repairs are just as important as sales may be more so .
Good luck .
Posted 20 February 2012 - 09:28 AM