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Excellent Transvideo service


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#1 Lawrence Karman

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Posted 22 December 2011 - 12:32 PM

Just want to give a shout out to Noel at Transvideo for the incredibly fast service done for me recently. I had a HD super-bright monitor damaged on a job by an assistant. The anti reflective glass was smashed and the shards scratched the matrix below. They brought it into Transvideo and it was repaired in a matter of hours that same day. This kind of service is worth considering when spending $7000 on a 6" television.


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#2 Caleb Ennis

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Posted 22 December 2011 - 02:04 PM

Wow that is pretty fast! Ive been considering Transvideo for awhile. Just can't decide on Cinetronic or Transvideo...

Your Assistant drop the monitor? Did it break easy?
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#3 chris bangma

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Posted 22 December 2011 - 04:58 PM

We could argue that we give you an inch more for $2000 less :-) But all kidding aside, one of the advantages of the Cinetronic monitor is that we use a hardened glass front on it, which is bonded to the LCD panel. The bonding greatly strengthens the glass and the LCD, since it eliminates the air space between the LCD and glass. This makes the whole assembly much stronger, and prevents dust and moisture between the two. Since it is bonded, the viewing angle is greater, and contrast is also improved, since internal reflections are eliminated. These are some of the many reasons why Apple chose to bond the screens on the iPhone.
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#4 Caleb Ennis

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Posted 22 December 2011 - 05:05 PM

Thanks for info Chris. Didn't know that about the Cinetronic! That is a definite plus for me.
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#5 Lawrence Karman

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Posted 22 December 2011 - 10:33 PM

Wow that is pretty fast! Ive been considering Transvideo for awhile. Just can't decide on Cinetronic or Transvideo...

Your Assistant drop the monitor? Did it break easy?


It flopped over while mounted in an Ultimate arm car traveling over very rough terrain and the screen must have caught the edge of something hard. As you can see they continued to use it for exposure evaluation purposes. This monitor has fantastic tools for evaluating the image, exposure and focus. It also has a built in digital level. If you are going to use a monitor to shoot with I couldn't recommend it more. If Steadicam use is your only consideration, the Cinetronic monitor sounds like a great option. And a cheaper one. But comparing monitors is not why I started this thread. It was to commend Transvideo for great their great service.
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#6 Tomas Riuka

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Posted 23 December 2011 - 02:55 AM

Second that! When i had my transvideo with messed up firmware and shoot coming up in two days, Jacques during holidays sent me all instructions and files from China and i could fix it. Hands down best service i've seen!
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#7 Ron Veto

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Posted 28 February 2012 - 07:52 PM

I have nothing but praise for the service provided by Transvideo. Never an issue, always a solution. Aloha, Ron Veto
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#8 Matt Petrosky

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Posted 28 February 2012 - 08:04 PM

Awesome that you were able to keep using the metering tools on the monitor!

Also +1 for good service from Transvideo. They've always come through for me when it was needed.

-Matt
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