Cinetronic monitor and customer service review
Posted 17 September 2011 - 01:37 PM
I have in my possession a Cinetronic HB 6.5" #007 and have been using it for the past 3 months on my PRO HD sled flying an Alexa.
Like others here that bought the Cinetronic, I made that purchase due mostly to Eric Fletcher's review of that monitor .
I won't go into details about how it's built and the quality of the image, it's been said many times, this monitor is the new reference for HD monitoring on big rigs. I just love it. It's well designed, well balanced, crystal clear and easy to use.
Customer service is what differentiates the players here and my experience with Cinetronic is nothing but stellar:
While shooting last week, I lost the HD signal in between two takes. The monitor HD board had just died on me. I still had power going to the monitor and screen so at first, my AC and myself thought it was just a bad connection between camera and monitor. After couple of tests (cables, batteries, power on and off everything...) we realize it's the monitor .
We are using a decimator for wireless so I re-routed the analog signal to the monitor and voila, image is back in SD mode. We can still fly and production was stopped about 8 minutes because of that episode.
In the next minutes , I sent an email to Chris Bangma at Cinetronic describing my problem. It's 9am in Montreal (eastern time) , I realize it's only 6am in LA so I'm not going to call that early, I still can use the monitor in SD mode.
I received an email back in the 2 hours from Chris offering a back up. It's on the FEDEX truck priority in less than 5 hours...
I received the back up the next morning. Sent my defective monitor the same way.
Cut to :
I just received my repaired monitor yesterday. Everything is back to normal.
That kind of customer service is what we all expect from our suppliers and while having problems with the equipment is never cool, knowing you are covered like that is a plus. And sharing the experience with other operators means a lot when deciding to buy or not into new companies like Cinetronic.
One happy customer here.
Chris is still developing stuff for that monitor (like the digital level) and I will be in line for anything new to complement my purchase.
Cheers, fly safe.
Posted 17 September 2011 - 01:58 PM
Posted 19 September 2011 - 03:44 AM
I had a small issue with the monitor, took a video with my iphone and texted it to Chris. Within 10 minutes he watched the video and told me how to fix it.
Love the monitor just as much as the customer service. I've never had any trouble seeing an image, regardless of brightness levels. A very clear image, good viewing angles, and super bright. It's been reliable as well.
Posted 19 September 2011 - 07:12 AM
Edited by Tomas Riuka, 19 September 2011 - 07:13 AM.
Posted 21 October 2011 - 08:34 PM