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Messed up my Transvideo cinemonitor hd evo's software, help!


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#1 Tomas Riuka

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Posted 21 August 2011 - 09:18 AM

Hello guys,

trying to update mo Cinemonitor HD Evo's software, something went wrong and my monitor is not working any more, showing vertical stripes in the 'tools' area, where histogram etc is shown and i can't do anything with it.

Tried calling transvideo, but they are on holiday from 8th till 28th of august, does anyone know any direct contact with transvideo or US dealer who might help?

Got an emergency here, a number of jobs coming up from wednesday and i'm left without monitor.

Appreciate any of your help,

Tomas
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#2 Fabrizio Sciarra SOC ACO

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Posted 21 August 2011 - 09:49 AM

Don't know if you tried already:

jd@transvideo.fr

this is Jacques Delacoux's email address (transvideo President)
He's a real gentlemen, I'm sure as he reads your email he will get in touch. Transvideo Customer service is usually excellent
Let us know how it goes
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#3 Tomas Riuka

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Posted 21 August 2011 - 09:55 AM

Thanks you for that, sent a number of emails to transvideo, hopefully they come back to me tomorrow, if not, i'm in trouble...

Will keep posted, though if anyone has something to share, please!

Tomas
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#4 Jens Piotrowski SOC

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Posted 21 August 2011 - 11:37 AM

try:

marianne@transvideointl.com

Marianne Exbrayat at Transvideo in Los Angeles

Tel: 818 985 4903
Fax: 818 985 4921
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#5 Tomas Riuka

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Posted 21 August 2011 - 12:24 PM

Thank you once again,

will call Marianne first thing tomorrow morning!

Tomas

try:

marianne@transvideointl.com

Marianne Exbrayat at Transvideo in Los Angeles

Tel: 818 985 4903
Fax: 818 985 4921


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#6 Lawrence Karman

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Posted 21 August 2011 - 03:48 PM

There is a RESET function on the monitor you could try:

Connect to power source
Switch monitor off
Press and hold round shuttle dial
Switch monitor on
Hold dial until RESET appears on screen

Good luck!
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#7 Tomas Riuka

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Posted 22 August 2011 - 06:58 AM

Ok guys, i'm cool!

Jacques answered my emails from CHINA!!! he sent me new instructions, all required software, firmware and my monitor is alive and well!

I can;t say enough good words about Transvideo as failure in this case would have cost me a lot during the week of works.

Thank you everyone for helping me out, steadicam operator community is amazing.

Thank you once again,
Tomas
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#8 JobScholtze

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Posted 22 August 2011 - 12:31 PM

Ok guys, i'm cool!

Jacques answered my emails from CHINA!!! he sent me new instructions, all required software, firmware and my monitor is alive and well!

I can;t say enough good words about Transvideo as failure in this case would have cost me a lot during the week of works.

Thank you everyone for helping me out, steadicam operator community is amazing.

Thank you once again,
Tomas

Thats the reason i always have a spare monitor. In my case a cine III, wich gets me back to work in a few sec. You never know when a piece of tool leaves you in the blind, be prepared......
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#9 Tomas Riuka

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Posted 22 August 2011 - 03:19 PM

I will buy another transvideo when i have the possibility :)
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