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Contacting Loon Video


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#1 Andy Johnson

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Posted 14 February 2011 - 10:59 AM

Hey guys,
My M-One is starting to judder without reason. I had feedback that suggests it is the potentiometer that needs replacing. Is there anyone in the UK that can offer support on this?
I have tried calling and emailing Loon in the US but had no response.
Big respect to Jim at Bartech for Uber quick responses.
Andy
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#2 Ants Martin Vahur

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Posted 14 February 2011 - 02:15 PM

Hi!

I sent my M-one motor to Don to repair about a week ago (it arrived a week ago to his address), but haven't heard of him ever since. Does anyone know where he could be reached from?
I have a feature film starting very soon, so I'm gonna need my motor for that.

Ants Martin from Estonia, Europe
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#3 Andy Johnson

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Posted 21 February 2011 - 07:00 PM

Thanks for the feedback,
I have been in touch with Don about my M-one.
Drop him a line to chase up your device.
try this number,
951-676-3600
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#4 Ants Martin Vahur

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Posted 22 February 2011 - 12:17 PM

Thanks, Andy!

I already got hold of him.

AntsMartin
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#5 Twojay Dhillon

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Posted 28 March 2011 - 08:14 PM

Hey guys,
My M-One is starting to judder without reason. I had feedback that suggests it is the potentiometer that needs replacing. Is there anyone in the UK that can offer support on this?
I have tried calling and emailing Loon in the US but had no response.
Big respect to Jim at Bartech for Uber quick responses.
Andy



Just as a heads-up to all M-One owners: spoke w/ Don today and he's in the middle of a move.
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#6 Aaron King

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Posted 18 April 2011 - 02:45 PM

So, I ordered a M-One Digital motor from Loon Video last week and paid for 2 Day Shipping. I have not yet received it or gotten a tracking number. I have called all available numbers, sent Don an email and sent messages to Loon Works, but never hear a peep. In fact the voice mail is full so I can't even leave a message. Anyone else still having troubles contacting Loon Video? I know it was mentioned Don was moving, but is this still the case?
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#7 John atkinson

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Posted 18 April 2011 - 09:07 PM

Paid and ordered mine 2 months ago. Left messages and emails. Not a peep.

John Atkinson
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#8 Aaron King

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Posted 18 April 2011 - 10:08 PM

Paid and ordered mine 2 months ago. Left messages and emails. Not a peep.

John Atkinson


Well that's not reassuring. Have you been able to at least have the bank cancel the order and refund the money? Is there anyone out there who has spoken with Loon Works that can help get the ball rolling?
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#9 Jeff Latonero

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Posted 19 April 2011 - 09:35 AM

I sent my M-One in for repair in January to Don Wetzel. After speaking to him in March, he informed me that it was repaired and was ready to be send back. I haven't received it and have since sent him numerous emails and tried calling his numbers, which are either disconnected or unanswered.
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#10 JimBartell

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Posted 19 April 2011 - 11:36 AM

First of all, let me say this is partially my fault. I told Don I would put a posting on here and then completely forgot. For the last month Don has been 100% occupied with packing up his shop and moving it from California to Montana. His planned three month timetable got compressed to one month as the new tenants had to be in April 1. This meant that he had to devote 100% of his time to packing. Don tried to get all his repairs done and orders filled before the move but he just ran out of time. He is in the new facility as of April 14 and is unpacking and setting up to produce new motors and finish the repairs.

Here are his new contact details:
e-mail: don@loonworks.com
tel: 406-837-1370
address: 439 Grand Dr., Suite 191
Bigfork, MT 59911

You can read Don's update here: http://www.loonworks.com/

My apologies for forgetting to post. I got distracted by NAB and then apparently killed those brain cells at the Tiffen party.

Jim Bartell
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#11 Aaron King

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Posted 20 April 2011 - 09:20 AM

Awesome. Thanks Jim for clearing up the air on that over the phone and here on the site. I really appreciate it and can now rest easy and know that I did make a good choice on the purchase.
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