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IDX Camwave Service

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#1 Ramon Engle

Ramon Engle

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  • Atlanta

Posted 01 February 2011 - 06:44 PM

Just want to relay my experience with IDX service department. My camwave went down two weeks ago. I called Zach in the service department of IDX, explained the symptoms and sent it away. In the mean time IDX sent me a loaner then repaired my unit with a minimum turn around. Then offered to ship it back at their expense!
Now they are setting up my second camwave so that it works on TVlogic monitors(vmount) but utilizes Anton Bauer Batteries.
Great job. Great company. Wish they made more steadicam gadgetry.

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#2 Nicholas Davidoff

Nicholas Davidoff

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  • Los Angeles

Posted 03 February 2011 - 12:39 AM

Same here. I had a great experience with the service department at IDX. Had an issue with my Camwave which was promptly taken care of by Zach and a very courteous and helpful IDX staff.
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