Modular 51 reliable?
Posted 15 October 2010 - 05:28 PM
I’m a AC in France since 1992 and very well know now. I have assist almost all the best French steadicam operators. I have also assist Larry McConkey in IMAX when he comes to France in 2003 on the “Tour de France”. I’m just saying that, to make understand that my post is not a bad joke. And I also flying my own steadicam now, I really love that!
I need help from one of you, living in the US, to intercede at Modular 51 for me.
I have order them one arm bag and pay for it $211,95 ($110 + shipping cost) by PayPal on August 30th. (PayPal Transaction # 44C62110HE1204804)
Since, I’m still waiting for a sign. I had email them 3 times asking for shipping date, a tracking number, or at least “Hello”. But they never reply.
Finally, I ask them to give back my money, but still no answer.
If someone has a phone number, or knows how to make them move, like shipping the item, or give my money back, he will have all my consideration.
A Steadicam lover,
Posted 16 October 2010 - 01:07 AM
Posted 16 October 2010 - 09:35 AM
Posted 17 October 2010 - 01:38 AM
I don’t understand why they are like this, it takes less than 2 minutes to send an email saying, “Thanks for your order, we are a little busy here, we expect to send your parcel in 2 or 3 months”.
If I knew it before, for the same price and delay, I would order anywhere else, we all deserve some respect.
Modular 51 has received two orders from me, the first and last in the same time.
Posted 17 October 2010 - 07:25 PM
Hello David, We are sorry for the delay but it couldn’t be helped. Your business is important to us. We have sent your order with Canada post and the tracking number is EE100680181CA Please let us know if you have any questions or concerns, Best regards, MarkMy answer:
Hi Mark, Thank for replying. I'm happy to learn you have post my item. Thank you! I'm sorry to say that you should be more concern about customer's email, really. It's seems you have disappointed some of your customers before, not only me, and if you still wanna be in business in the future, replies!!! Your products are very good, my advice, do so with your service. I was so disappointed that I have open a post at http://www.steadicamforum.com, under "General discussion" about Modular 51. Have a look when you have time. Best Regards, David
Posted 17 October 2010 - 11:35 PM
I love the FIZ bag, however waiting for months is not worth it.
Posted 17 October 2010 - 11:49 PM