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Anyone else get the cold shoulder from Atomos?


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3 replies to this topic

#1 Osvaldo Silvera SOC

Osvaldo Silvera SOC

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  • Miami, FL

Posted 07 October 2018 - 08:39 PM

Hi folks has Atomos closed down?

Been trying to get my samurai blade 5.2 serviced and I've emailed 3 different people and not one has replied to any of my requests for service information. Been trying for about 2 months now but work has kept me pretty busy so I haven't pressed on but maybe there's a representative on this forum that wants to answer my question about where to send it for repair. I know you can't normally just send something in without an RA number. Just not sure if the company went bankrupt or out of business? They seem to still be selling items. Does anyone know a direct phone number where I can call someone for some help on getting my samurai serviced.
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#2 Osvaldo Silvera SOC

Osvaldo Silvera SOC

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  • Miami, FL

Posted 07 October 2018 - 08:43 PM

Pamela Berry was my 1st contact, got an automatic email telling me she was no longer with the company to send my inquiry to Rodger or Travis and I send an email to both of them still nothing.
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#3 James Puli

James Puli

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Posted 07 October 2018 - 09:36 PM

I have their Aussie details for ya mate! Will PM u on bookface!
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#4 Jason Tseng

Jason Tseng

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Posted 08 October 2018 - 02:53 AM

Have you requested a support ticket? Unless somethings changed recently, filling out the online form has always worked for me. Last time I used Atomos support was about 3-4 months ago.

https://support.atom...us/requests/new


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