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Really disappointed by Tiffen


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#1 Marco Dardari

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Posted 20 March 2017 - 04:43 PM

I am really disappointed by Tiffen, I'm trying for a month to reach someone but they are all out of the office.

 

I don't know what to do

 

 


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#2 Stefano Ben

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Posted 20 March 2017 - 07:30 PM

Marco, can I help you? Reach me on facebook...


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#3 GrantCulwell

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Posted 20 March 2017 - 10:21 PM

Are you hoping to make a purchase or seeking customer service? I can attempt to help connect you with the proper person. 


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#4 Marco Dardari

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Posted 21 March 2017 - 05:57 PM

Grant I sent you a message


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#5 Marco Dardari

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Posted 21 March 2017 - 06:00 PM

Stefano, lasciamo perdere, assistenza zero e tempi di spedizione biblici anche sull'acquisto di un accessorio, non ho parole!


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#6 Marco Dardari

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Posted 23 March 2017 - 06:01 PM

Grant I sent you a message two days ago and have not received any answer, as I'm getting from your colleagues for a month
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#7 Tom Wills

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Posted 23 March 2017 - 06:57 PM

Marco, who have you been trying to contact? Your dealer in Europe, or Tiffen Steadicam in the US?
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#8 GrantCulwell

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Posted 23 March 2017 - 11:40 PM

Sorry for the delay. I'm on a TV Pilot right now and so I haven't been online as much. Also, I'm sorry if I miscommunicated; I don't work for Tiffen. I will forward your concerns to the US rep out here in LA and see if he can help get the ball rolling for you in overseas. I'm sorry for the trouble you're having and I do hope it gets resolved quickly. All the best.


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#9 Rey Reyes

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Posted 24 March 2017 - 11:26 AM

Hi Marco,

 

I apologize for my slow reply as I was instructing in NY this week and am just back today.

 

I forwarded your info directly over to Robin Thwaites in the UK. 

 

Are you looking for service? Parts? To purchase a rig? I can get you to the right person/division quickly.

 

Email me at rreyes@tiffen.com.

 

In the future, you can call the UK office at 011448701001220, the NY office at 631-273-2500, or the Burbank location at 818-567-7910. Those are the phone lines direct to customer service where a human will answer and route your call. They can also get in touch with me directly if there is an emergency on set.

 

If you need parts or service directly from the Steadicam factory, call Joe Wilbur at 818-567-7901 or Elizabeth Prats at 818-567-7918.

 

My office line is 818-567-7979, but I travel frequently so email is the best option to get me quickly.

 

Best,

 

RR


Edited by Rey Reyes, 24 March 2017 - 11:26 AM.

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#10 RobinThwaites

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Posted 24 March 2017 - 01:25 PM

Hi Marco

 

It is true I am currently in Dubai but only since this week, I have seen any e-mails from you. I am sure that you have my e-mail address from previous communications however if not please feel free to e-mail me at robin.thwaites@tiffen.com.

 

More than happy to sort out whatever issues you have.

 

Best regards

Robin


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#11 Marco Dardari

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Posted 25 March 2017 - 02:59 AM

Sorry for the delay. I'm on a TV Pilot right now and so I haven't been online as much. Also, I'm sorry if I miscommunicated; I don't work for Tiffen. I will forward your concerns to the US rep out here in LA and see if he can help get the ball rolling for you in overseas. I'm sorry for the trouble you're having and I do hope it gets resolved quickly. All the best.

 

 

Grant, I did not understand, thanks for help.


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#12 Marco Dardari

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Posted 25 March 2017 - 03:10 AM

Hi Marco

 

It is true I am currently in Dubai but only since this week, I have seen any e-mails from you. I am sure that you have my e-mail address from previous communications however if not please feel free to e-mail me at robin.thwaites@tiffen.com.

 

More than happy to sort out whatever issues you have.

 

Best regards

Robin

 

Hi Robin, I sent an email on March 16, as I'm sending from late February to Websales, Danny Hallett , and recently to other Tiffen staff but no one has answered yet. By telephone I trouble myself understood.

Because nobody answers me?

 

I wanted to mention that my order dates back to February 6

 

 

Best Regards


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#13 RobinThwaites

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Posted 25 March 2017 - 05:13 AM

Hi Marco

 

Many thanks for your reply, I have not seen your websales e-mail as it was handled by Danny Hallett who has now moved on from Tiffen, this is also why you have not seen a reply. As I mentioned, I would appreciate an email to robin.thwaites@tiffen.com and we can resolve whatever the problem is.

 

Robin


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#14 Marco Dardari

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Posted 25 March 2017 - 08:37 AM

Hi Marco

 

Many thanks for your reply, I have not seen your websales e-mail as it was handled by Danny Hallett who has now moved on from Tiffen, this is also why you have not seen a reply. As I mentioned, I would appreciate an email to robin.thwaites@tiffen.com and we can resolve whatever the problem is.

 

Robin

 

Robin I sent you a new email


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#15 Marco Dardari

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Posted 25 March 2017 - 08:43 AM

Hi Marco

 

Many thanks for your reply, I have not seen your websales e-mail as it was handled by Danny Hallett who has now moved on from Tiffen, this is also why you have not seen a reply. As I mentioned, I would appreciate an email to robin.thwaites@tiffen.com and we can resolve whatever the problem is.

 

Robin

 

Robin I sent an email to this address rthwaites@tiffen.com on March 20


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