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Heden Carat Service in US?


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#1 Kevin Gallagher

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Posted 08 November 2017 - 03:47 PM

I have a Heden Carat FF unit that needs servicing. It appears from the Heden website that I can only get that done in Sweden. Is that right?!! Is there anyone in the US that services these devices?

 

thanks

Kevin

 


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#2 mirko

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Posted 11 November 2017 - 12:30 PM

There is Carmine in Italy, he does all follow focus and more, included heden ( analogico digital)
His address is; carmize@hotmail.it
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#3 Kevin Gallagher

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Posted 13 November 2017 - 08:22 AM

If anyone cares here's what I got back from Heden.  At the moment there is only our workshop in Sweden, but we are looking into licensing service stations in the US in the coming year.


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#4 Jonas Andersson

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Posted 15 November 2017 - 04:00 AM

Hello Kevin,

You are right, you would need to send the Carat to Sweden for service.

We know there is need for service in the US so we are working on having service stations in US next year.


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#5 mirko

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Posted 08 December 2017 - 03:40 AM

Send it to Carmine in Italy, che does heden....contact him at, carmize@hotmail.it
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#6 Jonas Andersson

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Posted 13 December 2017 - 08:07 AM

Since the new team at Hedén took over about a year ago we have dramatically reduced the lead times for service and improved the service quality.

For service, see our new website:

http://www.heden.se/support/service/


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#7 JimBartell

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Posted 14 December 2017 - 12:07 PM

Since the new team at Hedén took over about a year ago we have dramatically reduced the lead times for service and improved the service quality.

For service, see our new website:

http://www.heden.se/support/service/

 

There's a new team at Heden?  Are any of the old team left?

 

Jim Bartell


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#8 James Puli

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Posted 15 December 2017 - 03:46 PM

Met them at Cinegear for the first time.... no more Magnus!
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#9 JimBartell

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Posted 16 December 2017 - 02:22 PM

Met them at Cinegear for the first time.... no more Magnus!

 

Too bad.  I liked Magnus.  It's a pity the M28VP and the early HLC units are no longer supported.  Do they service the M26P?  It isn't mentioned on the web page.

 

Jim Bartell


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#10 Jonas Andersson

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Posted 28 December 2017 - 03:27 AM

Hello Jim,

We currently have a full service program for the following products:
M26-T
M21VE (Short version) – Internal motor replacements are only possible with 256 encoders and 128 c-motion encoders
M21VE-L
M26VE
CARAT
 
We do not fully service the M26P as it has been end of life since some time, we still have some parts so it might be possible to service it.
If you have a unit that needs service, please contact techsupport@heden.se to have a discussion about service options.

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#11 mirko

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Posted 03 January 2018 - 02:14 AM

There is also Carmine in Italy service Heden motors
You can contact him at: carmize@hotmail.it
He did my ones also and work great!!
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