Does anyone have any experience getting their Steadicam Zephyr serviced through Tiffen? Just the arm, costs, results?
I've recently been noticing a vibration in my image when shooting with longer lens, that seems to be coming from the arm, different than the vibration that can come from Zephyrs being maxed out and noodling (which I've found to occur even around 13lbs).
The only visible issue with the arm is a gap (thats slowly gotten larger over the last couple years) between the socket/and quick release pin. (see attached picture) Under load however the space does not seem to be an issue as the arm presses down against it.
There's also a slight bit of play in the gimbal laterally when just the gimbal casing is shifting, but through the yoke and handle it doesn't present itself.
My concern is that the Zephyr seems to be a fairly concealed system where servicing individual parts didn't really seem to be a focus (I could be totally wrong here and hopefully I am) I just don't want to send my rig to Tiffen for them to tell me the whole grip and gimbal needs to be replaced (at a high price) for what may not be the real culprit of the vibration.
Do they just service everything like it was an overhall, or do they actually test to see what the issue could be?
I'm certainly willing to pay the money to get the the rig serviced and any parts replaced to resolve these issues, I would just hate to send everything off and then still be left with issues.